Ride policies

Last updated October 2026

Simple rules so every ride goes smoothly. Questions? Just call or text us.

Cancellations and changes

• Cancel or reschedule for free up to 24 hours before your pickup.
• Later cancellations and no-shows are charged $50.
• Booked less than 24 hours ahead? You can cancel for free within 1 hour of booking.
• Your card is saved when you book, not charged. It's used only after your ride, or for a late cancellation or no-show.

Wait time

• Home, hotel, and office pickups include 15 minutes of free waiting.
• Airport pickups include 60 minutes of free waiting after your flight lands. We track your flight, so you're never charged for a flight delay.
• After the free time, waiting is billed at $100 an hour, by the minute.

Extra stops

• You can add up to 2 stops when you book online. Need more? Call or text us.
• Trips with stops are priced by the total distance of the route.
• Each stop includes 15 minutes of free waiting. After that, waiting is billed at $100 an hour, by the minute.

Child seats

• Booster seat (ages 4 and up, 40 lbs and up): complimentary.
• Car seat (babies and toddlers up to 40 lbs): $25.
• Child seats are by request, so please ask when you book. Children must ride in a seat that fits them, as California law requires.

Passengers and luggage

• Our Mercedes-Benz EQS seats up to 3 passengers with 2 large suitcases and 2 carry-ons.
• More people or bags? Call or text us before you book.

Tolls and parking

Tolls and parking may be added at cost when a trip requires them.

In the car

• No smoking or vaping.
• Cleaning: if the car needs cleaning after a ride, a fee of up to $250 may apply, based on the actual cost, with photos provided.
• Damage (for example, liquid spilled into the speakers or a ruined seat) is charged at the actual repair cost.
• Your chauffeur may decline or end a ride if behavior is unsafe, abusive, or illegal. The fare still applies.

Lost items

Left something in the car? Contact us and we'll help you get it back.